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Supervisor Training Manual for Healthcare Security & Study Guide 3rd Edition

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Description

The Supervisor Training Manual for Healthcare Security Personnel is an up-to-date study guide for safety and security personnel in preparation for the IAHSS Certified Healthcare Security Supervisor (CHSO) certification exam, the last part of the Association's three part progressive certification program. This book consists of several chapters and each chapter contains a learning objective, study materials, a bibliography and study questions.

 

Chapters:

Introduction to Supervision
Self-Improvement
Supervisor Responsibilities
Civil Liability and the Supervisor
Employee Relations and Employee Appraisals
Safety and the Supervisor's Responsibilities
Planning for Emergency Management and Response
Developing Training Plans and Programs
Supervisor Development
Effective Crime Prevention Programs
Authority and Control
Budgeting and Cost Control
Leadership
Principles of Customer Service
Handling Complaints and Grievances
Professionalism and Ethics
Communication Skills in Supervision
Security Operations

 

 

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